Thank you for shopping at sameertraders. We strive to provide high-quality products and excellent customer service. However, if you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

• Eligibility: You have [number] days from the date of delivery to return an item for a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Non-Returnable Items: Certain items are non-returnable, including [mention any specific non-returnable items, e.g., "perishable goods, custom-made items, and personal care products"]. Gift cards and downloadable software products are also not eligible for return.

2. Refunds

• Process: Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
• Approval: If your return is approved, we will initiate a refund to your original method of payment. The refund will be processed within [number] business days, depending on your card issuer's policies.
• Partial Refunds: In some cases, only partial refunds are granted, such as for items not in their original condition, damaged, or missing parts for reasons not due to our error.
• Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to our error or a defective product.

3. Exchanges

• Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [Your Contact Information] and send your item to: [Your Company Address].
• Size or Color Exchanges: If you need to exchange an item for a different size or color, please contact us to confirm availability before returning the item.

4. Return Shipping

• Instructions: To return your product, you should mail it to: [Your Company Address]. Please include your order number and a brief description of the reason for the return.
• Shipping Costs: You will be responsible for paying your own shipping costs for returning your item, unless the return is due to our error or a defective product. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Late or Missing Refunds

• Processing Time: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company or bank, as it may take some time before your refund is officially posted.
• Further Assistance: If you’ve done all of this and you still have not received your refund, please contact us at [Your Contact Information].

6. Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded, unless they are defective or damaged.